Refund policy
Our Policy for refunds or exchanges
zken 4 is a thorough company, all products are unique and produced per order. Returns or exchanges are not supported if you ordered a wrong size, color, or simply don't like the product. Our Print Providers don’t have inventory space to keep the unwanted items.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or ordered the wrong size or color, We are not responsible and will not offer replacements or refunds. You are responsible for picking right product and size. With that being said,
However, we can offer a replacement order or refund free of charge, if there are any issues with the products, like manufacturing error, printing issues and such.
If issues arise with a replacement order, we can offer you a refund.
Please feel free to contact our Support Team with all the necessary information and photographic evidence for investigation in this Order Issue Submission Form, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.
